Privacy Policy

1. Introduction and Scope

jaya66 ("we," "us," "our," or the "Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you access or use our online gaming platform at https://jaya66.cam (the "Platform"), including all associated services, features, and content.

This Privacy Policy applies to all users of the jaya66 Platform, including individuals who register for accounts, place bets, contact customer support, or otherwise interact with our services. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the Platform and form part of the binding agreement between you and jaya66. If you do not agree with any aspect of this Privacy Policy, you must discontinue use of the Platform immediately.

2. Information We Collect

jaya66 collects several categories of personal information necessary to provide our gaming services, ensure account security, comply with legal obligations, and improve user experience. The information we collect includes:

2.1 Account Registration Information

When you create an account with jaya66, we collect the following mandatory information:

• Personal Identifiers: Full legal name as it appears on your government-issued identification, date of birth, gender, and nationality.
• Contact Information: Email address, mobile phone number, and residential address including street, city, postal code, and province within Indonesia.
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers if applicable.
• Preferred Language and Currency: Your language preference for Platform communications and your currency selection (Indonesian Rupiah/IDR).

2.2 Identity Verification Information (KYC)

To comply with Know Your Customer (KYC) regulations and prevent fraud, money laundering, and underage gambling, we require additional verification documents including:

• Government-issued photo identification such as Indonesian KTP (Kartu Tanda Penduduk), passport, or driver's license
• Proof of address documents such as utility bills, bank statements, or government correspondence dated within the last 3 months
• Selfie photographs holding your identification document to verify that the account holder matches the ID
• Source of funds documentation for high-value transactions, if requested by our compliance team

2.3 Financial and Transaction Information

When you make deposits, place bets, or request withdrawals, we collect:

• Bank account details including bank name (BCA, BRI, BNI, Mandiri, etc.), account number, and account holder name
• E-wallet information including OVO, DANA, GoPay, ShopeePay, or LinkAja account identifiers
• Transaction history including deposit amounts, dates, times, payment methods, withdrawal requests, and processing status
• Betting history including games played, bet amounts, win/loss records, bonus usage, and account balance fluctuations

2.4 Technical and Usage Information

We automatically collect certain technical information when you access the Platform:

• Device Information: Device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, and device identifiers.
• Connection Data: IP address, internet service provider, connection timestamps, geographic location (country, city-level), and time zone.
• Usage Data: Pages visited, features accessed, games played, time spent on Platform, click patterns, session duration, referral sources, and navigation paths.
• Performance Data: Page load times, error messages, crash reports, and other diagnostic information used to optimize Platform performance.

2.5 Communications and Customer Support

When you contact our customer support team via Live Chat, email, WhatsApp, or in-app messaging, we collect and store:

• The content of your messages, questions, complaints, or support requests
• Support ticket history, resolution status, and customer service agent notes
• Any attachments, screenshots, or documents you provide to support your inquiry
• Customer satisfaction ratings and feedback you provide about our service

3. How We Use Your Information

jaya66 processes your personal information for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, maintaining, and managing your user account
• Authenticating your identity when you log in to prevent unauthorized access
• Processing deposits, withdrawals, and other financial transactions
• Providing access to games, sports betting markets, and other Platform features
• Calculating and crediting bonuses, promotions, and loyalty rewards to your account
• Maintaining accurate records of your betting history, account balance, and transaction history

3.2 Legal Compliance and Security

• Verifying your age to ensure you are at least 21 years old (Indonesia's legal gambling age)
• Conducting KYC verification to comply with anti-money laundering (AML) regulations
• Detecting, preventing, and investigating fraud, security breaches, and prohibited activities
• Monitoring for problem gambling behaviors and implementing responsible gaming interventions
• Responding to legal requests from law enforcement, regulatory authorities, or courts
• Enforcing our Terms & Conditions and protecting our legal rights

3.3 Customer Support and Communication

• Responding to your inquiries, complaints, and support requests via Live Chat, email, or WhatsApp
• Sending transactional communications such as deposit confirmations, withdrawal status updates, and account notifications
• Providing important updates about Platform maintenance, service changes, or policy updates
• Delivering promotional communications about bonuses, special offers, and new features (with your consent)

3.4 Platform Improvement and Analytics

• Analyzing user behavior patterns to understand how players interact with the Platform
• Identifying technical issues, bugs, and performance bottlenecks to improve service quality
• Conducting A/B testing to optimize user interface design and feature placement
• Developing new games, features, and services based on user preferences and feedback
• Generating aggregate statistical reports for business intelligence purposes (these reports do not identify individual users)

4. Information Sharing and Disclosure

jaya66 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: Licensed financial institutions that process deposits and withdrawals to/from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay). These processors have access only to the financial information necessary to complete transactions.
• Game Providers: Third-party software companies that supply casino games, live dealer games, and sports betting platforms. These providers may collect gameplay data to ensure fair gaming and detect anomalies.
• Identity Verification Services: Specialized KYC/AML compliance providers that verify your identity documents and screen for fraud, politically exposed persons (PEPs), and sanctions lists.
• Cloud Hosting Providers: Infrastructure companies that host our servers, databases, and backup systems in secure data centers outside Indonesia.
• Customer Support Platforms: Live chat software, ticketing systems, and communication tools used by our customer service team.

All service providers are bound by strict confidentiality agreements and are prohibited from using your personal information for any purpose other than providing services to jaya66.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement, regulatory agencies, courts, or other government authorities if:

• Required by applicable law, regulation, legal process, or governmental request
• Necessary to comply with our international gaming license obligations
• Needed to detect, prevent, or address fraud, security issues, or technical problems
• Required to protect the rights, property, or safety of jaya66, our users, or the public

4.3 Business Transfers

In the event that jaya66 undergoes a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the successor entity. We will notify you via email and/or prominent notice on the Platform before your information becomes subject to a different privacy policy.

5. Data Security and Protection

jaya66 implements industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1 Encryption and Secure Transmission

• All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) encryption, the same standard used by banks and financial institutions
• Sensitive data stored in our databases (including passwords, financial information, and identification documents) is encrypted both in transit and at rest
• Payment card information is never stored on our servers; all payment processing is handled by PCI-DSS compliant third-party processors

5.2 Access Controls and Authentication

• Access to personal data is restricted to authorized jaya66 personnel who require it to perform their job functions
• Employees with data access undergo background checks and sign confidentiality agreements
• Multi-factor authentication and role-based access controls limit data access to only what is necessary
• All data access is logged and monitored for suspicious activity

5.3 Security Monitoring and Incident Response

• Continuous monitoring of Platform infrastructure for security threats, vulnerabilities, and unauthorized access attempts
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent security firms
• Established incident response procedures to quickly contain, investigate, and remediate any data breaches
• Commitment to notify affected users within 72 hours of discovering any breach that compromises personal data

6. Data Retention and Storage

jaya66 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6.1 Active Account Data

While your account remains active, we retain all account information, transaction history, betting records, and communications to provide ongoing service and comply with financial recordkeeping regulations.

6.2 Closed Account Data

After you close your account, we retain certain information for specific periods:

• Financial Records: Transaction history, deposits, withdrawals, and tax-related information are retained for 7 years to comply with financial regulations and tax laws
• KYC Documents: Identity verification documents are retained for 5 years after account closure to comply with anti-money laundering regulations
• Betting History: Game results and betting records are retained for 3 years for dispute resolution and regulatory compliance
• Communications: Customer support tickets and correspondence are retained for 2 years for quality assurance and legal purposes

6.3 Data Anonymization

After the applicable retention period expires, personal information is either securely deleted or anonymized so that it can no longer identify you individually. Anonymized data may be retained indefinitely for statistical analysis and business intelligence purposes.

7. Cookies and Tracking Technologies

jaya66 uses cookies, web beacons, and similar tracking technologies to enhance your Platform experience, remember your preferences, and analyze usage patterns.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for Platform functionality, including session management, login authentication, and security features. These cannot be disabled without impairing Platform performance.
• Preference Cookies: Remember your settings such as language preference, currency selection, and display options to personalize your experience across sessions.
• Analytics Cookies: Collect information about how you use the Platform, including pages visited, time spent, click patterns, and error messages, helping us improve performance and user experience.
• Marketing Cookies: Track your browsing behavior across the Platform to deliver relevant promotional content and measure campaign effectiveness (used only with your consent).

7.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Note that disabling essential cookies may limit your ability to use certain Platform features. Refer to your browser's help documentation for instructions on managing cookie preferences.

8. Your Privacy Rights

As a jaya66 user, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request a copy of all personal information we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.

8.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings or by contacting customer support.

8.3 Right to Erasure

You may request deletion of your personal information, subject to certain legal exceptions. We must retain specific data to comply with financial recordkeeping, anti-money laundering, and tax regulations as described in Section 6.

8.4 Right to Restrict Processing

You can request that we limit how we use your personal information in certain circumstances, such as while we verify the accuracy of disputed data.

8.5 Right to Data Portability

You have the right to receive your personal information in a structured, machine-readable format and to transmit that data to another service provider where technically feasible.

8.6 Right to Object

You may object to our processing of your personal information for direct marketing purposes. You can opt out of promotional emails by clicking the "unsubscribe" link in any marketing message or by contacting customer support.

8.7 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected] with "Privacy Rights Request" in the subject line. We may request additional information to verify your identity before processing your request. We will respond to all valid requests within 30 days.

9. Children's Privacy

jaya66 strictly prohibits use of the Platform by individuals under 21 years of age. We do not knowingly collect personal information from anyone under the legal gambling age. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information and close the associated account. If you believe a minor has accessed the Platform or provided personal information to jaya66, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

jaya66 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Updating the "Last Updated" date at the top of this Privacy Policy
• Sending email notification to the address associated with your account
• Displaying a prominent notice on the Platform homepage

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact jaya66's privacy team:

• Email: [email protected] (include "Privacy Inquiry" in the subject line)
• Live Chat: Available 24/7 through the Platform for immediate assistance
• WhatsApp: Available daily 08:00-24:00 WIB for privacy-related questions

We take all privacy concerns seriously and will investigate and respond to your inquiry within 7 business days. For urgent security matters such as suspected account compromise or data breach, please contact us immediately via Live Chat for the fastest response.